Information and communications technology service managers plan, direct, and coordinate the acquisition, development, maintenance and use of computer and telecommunication systems.
Skill level:
Skilled
Salary Checker
Job Definition
- Consulting with users, management, vendors, and technicians to assess computing needs and system requirements and specifying technology to meet those needs
- Formulating and directing information and communication technology (ICT) strategies, policies and plans
- Directing the selection and installation of ICT resources and the provision of user training
- Directing ICT operations, analysing workflow, establishing priorities, developing standards and setting deadlines
- Overseeing the security of ICT systems
- Assigning, reviewing, managing and leading the work of systems analysts, programmers, and other computer- related workers
- Evaluating the organization's technology use and needs and recommending improvements, such as hardware and software upgrades
- Establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources
- Establishing and directing operational and administrative procedures
- Overseeing the selection, training and performance of staff
- Representing the enterprise or organization at ICT related conventions, seminars and conferences
