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Contact centre salespersons
Contact centre salespersons contact existing and prospective customers, using the telephone or other electronic communications media, to promote goods and services, obtain sales and arrange sales visits. They may work from a customer contact centre or from non-centralised premises.
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Job Responsibilities
- Promoting goods and services by telephone or electronic mail, following scripts and working from lists of contacts
- Maintaining statistics of calls made and successes achieved
- Recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
- Arranging processing and dispatch of goods and services, information kits and brochures to customers
- Creating interest in goods and services, and seeking a sale or an agreement to see sales representatives
- Reporting competitor activities and issues raised by contacts for attention by managers
- Arranging appointments for sales representatives
- Submitting periodic reports on telemarketing activities and results